Written by Blerina Ago, Regional Manager for Europe at Planeterra
Planeterra took an exciting step to deepen our partnership with the Regional Cooperation Council (RCC), the EU-co-funded intergovernmental body dedicated to coordinating the tourism agenda across the Western Balkans.
As part of this collaboration, Planeterra successfully co-organized a crucial 1-day workshop on Community Tourism alongside the RCC’s annual Tourism Expert Group (TEG) meeting in Paris, France. The event was hosted at the Evaneos venue.
The workshop successfully advanced the regional dialogue on smart and sustainable tourism, with a sharp focus on how Planeterra’s Community Tourism model can drive positive, lasting impact. The event gathered government representatives from across the Western Balkans Six (WB6).
Why the Western Balkans is Prime for Community Tourism
The Western Balkans (WB6) has been gaining global recognition as one of Europe’s most dynamic and fast-growing travel destinations. With its rich culture, stunning natural landscapes, and incredible potential for rural experiences, the region is a perfect fit for Planeterra’s mission. The consensus was that strong institutional backing from the EU and the RCC makes it a prime region for strategic partnerships and investment in impact-driven tourism.
The importance of a collaborative approach and the Community Tourism model was a central theme throughout the day:
Marlene Bartes, Policy Officer, DG MOVE, EC, highlighted the need for international support, noting: “The future of the tourism sector is inherently tied to the success of the Green and Digital Transitions. For the Western Balkans to realize its full potential, strong European & regional collaboration—providing strategic alignment and support—is essential to harmonize policies and scale up smart, sustainable investments.”
Evisi Kopliku, Expert on Competitiveness, RCC, highlighted the importance of knowledge sharing and learning about best practices from different partners in Europe and beyond, through building partnerships and networks. “In addition, tourism remains an important sector for the Western Balkans Six as well as a priority agenda of the Common Regional Market, as demonstrated again in the WB6 Leaders’ Summit in London, who adopted the Regional Declaration on Regional Tourism Branding”.
Blerina Ago, Regional Manager – Europe, Planeterra, underscored the community-first approach, stating: “The Western Balkans’ tourism growth is a shared opportunity, but to make it truly sustainable, we must ensure the core principles of Community Tourism are embedded. This means granting the community significant say in development and management (Agency & Control), designing models to ensure fair profits and value stay local (Fair Benefits), and always prioritizing the welfare of residents, culture, and nature (Prioritizing Well-being). This is how we move beyond competition and embrace genuine regional cooperation.”
Laura Kotyga, B2B Sustainability Manager, Evaneos: “The meeting in Paris was a powerful demonstration of why public-private partnerships are crucial for sustainable growth. At Evaneos, we recognize that the scale of the green and digital transitions in the Western Balkans requires a harmonized effort. Our work on sustainability management and sharing effective models with the RCC’s Tourism Expert Group shows that by connecting the expertise of the private sector with the strategy of public bodies, we can help destinations in the WB6 not just grow, but grow responsibly, ensuring that tourism truly benefits the environment and local communities.”

Key Discussions: Putting Communities at the Center
At the workshop, which included presentations from Planeterra and Evaneos, in-depth discussions focused on how community tourism could address both social and environmental challenges in the region.
- Sustainability & Green/Digital Transitions: Attendees introduced key challenges and effective models for navigating the digital and green transitions, sharing examples from Planeterra and Evaneos’ work in the WB6 and beyond. This session strongly connected destination stewardship directly to community tourism models and discussed the relevance of the EU Transition Pathway for Tourism.
- The Power of Community Tourism: The session defined Community Tourism and its strategic role in fostering inclusion and empowering local populations. Discussions showcased successful case studies, identified key barriers to implementation, and explored the emerging sub-session on digital nomadism.
- Climate & Biodiversity Action: This critical session, led by Thomas Armitt, Senior Manager, Climate and Biodiversity at Planeterra, demonstrated how community tourism served as a powerful tool for addressing the urgent challenges of biodiversity loss and climate change. Discussions highlighted how environmental shifts impact the WB6 tourism industry, such as changing the appeal of coastal destinations due to extreme heat and the viability of winter sports due to lack of snow. Innovative models were presented that actively linked tourism revenue to environmental conservation and building climate resilience.

The importance of the regional approach was highlighted by TEG members:
Jiljana Vuksanović, Head of the Directorate for Strategic Planning, Ministry of Tourism, Montenegro: “Community Tourism is very important for the people who live in the area because it offers a good job and other benefits for development of the community. It is very important to boost community tourism through funding support for community tourism enterprises who want to do something and to improve, to develop all the area.”
Jelica Grujic, Head of Department, Tourism Department, Ministry of Foreign Trade and Economic Relations, Bosnia and Herzegovina: “The experience that we heard today will be of much importance for us in the future. How to advocate for more community tourism and actually how to develop community tourism based on the main sustainable tourism principles in the future.”
Matina Hyka, Head of Sector of the Development Program, Ministry of Tourism, Culture and Sports, Albania: “This event was very comprehensive, because Albania has just approved her national tourism strategy and all the topic discussed relating to the green tourism, community tourism and related are very important for us in this space. We can use them as a tool to drafting our bylaws and our secondary legislation.”
Jasmina Leskarovska, Advisor for administration and tourism, Ministry for Culture and Tourism, North Macedonia: “Our goal is to ensure that national tourism policies are fully aligned with the principles of sustainability and local empowerment. Regional cooperation is the most effective way to share best practices and guarantee that the WB6 moves forward with one harmonized and resilient strategy.”

The day concluded with TEG members advancing the development of Smart Tourism Destination scorecards for the WB6.
Lumturije Geci, Ministry of Industry, Entrepreneurship and Trade, Kosovo: “Beyond discussing Community Tourism as a path to local empowerment, a major focus was on advancing the Smart Tourism Destinations framework for the WB6. The goal is to move from strategy to action by agreeing on the Destination Scorecards and setting a harmonized, regional roadmap for sustainable and digitally-enabled tourism development.”
Aleksandra Dolapčev, Tourism Organisation Serbia: “Building Smart Tourism Destinations is essential for the Western Balkans to proactively meet the new challenges of the tourism industry, particularly the accelerating digital and green transitions. Our focus now is on moving beyond strategy, improving and utilizing the Destination Scorecards to identify immediate gaps and challenges in our pilot destinations, and agreeing on a regional roadmap that ensures sustainable, competitive growth across the WB6.”
This final session aimed to agree and prepare one-pager Destination Scorecards, for further promotion and visibility of the WB6 tourism potentials.
By facilitating this cross-border exchange and promoting community-owned models, the workshop reinforced the collective commitment to ensure the Western Balkans’ tourism growth benefits everyone.
In the Media
Discover what the media is saying about this project:
- Tourism marketing effort will focus on Maine’s downtowns and local attractions – Maine Biz
- Community Tourism Projects Launch in Five Historic Maine Communities – Fox22 WFVX Bangor
- New community-led tourism initiative goes “beyond the guidebook” – Green & Healthy Maine
- Walking tour offers a taste of Biddeford – Saco Bay News
- Work by artists with developmental disabilities may bring visitors to downtown Gardiner – Spectrum News
- Sail a Boat, Build a Boat – Midcoast Villager
- Capshore Photography
- Maine Tourism Association Journey Through Wooden Boats Instagram Reel
- Dusk to Dark: A Paddle on the Presumpscot River in Westbrook, Maine – 94.9 WHOM
- Westbrook to host “Paddle the Presumpscot” canoeing trips this summer – Portland Press Herald































